Matching the vital corps of retired professionals to part-time positions in the community has become a global issue. With over 10 years of continuous service, ReServe is now a valuable resource for overseas organizations who are seeking to make the most of the talents of their Baby Boomer cohorts.

On May 24th, ReServe welcomed two representatives from the Centre for Seniors, Singapore. Its Executive Director, and Adviser Charles Chin were in New York on a fact-finding mission, and met with ReServe Associate Director Betsy Conrad, as well as representatives from Easter Seals and Fedcap, ReServe’s parent company.

Lim Sia Hoe, Executive Director, The Centre for Seniors, Singapore

Three ReServists joined to provide their perspectives on the program. Willie Werwaiss, a Dementia Coach, Barbara Ross, an HR Manager, and fundraiser Michelle Arnot each shared their experience with the program and what motivated their interest. The visitors were eager to learn how ReServe has recruited and found positions for our candidates as they explore how their own country will absorb an influx of skilled, mature workers in the coming years.

“Our country has a mandatory retirement age of 62, which the government is hoping to raise to 65 or maybe as high as 67 in the near future,” Sia Hoe said. With its small population and limited immigration policy, extending the retirement age is crucial to the local economy.

Much like the ReServEd lecture series, The Centre for Seniors provides courses on topics such as resume writing, mentoring, as well as computer skills workshops. Due to the diverse population of Singapore, in addition to English, it offers these courses in Mandarin, Malay and Tamil. Since 2006 the Centre has also offered employment opportunities for the over-50 population. According to Sia Hoe, by 2020 a projected one-third of Singaporeans will fall into this category, which is a significant spike in a country of 5.5 million just three times the size of Washington, DC.

Ashley Groesbeck of Easter Seals New York presented on the SCSEP program, which uses federal funds to train and place low-income seniors in internships and jobs.  Sia Hoe observed that some of her clients would benefit from an Easter Seals model, and that ultimately their program might be a hybrid of the types of memberships of ReServe and Easter Seals.

Although the set of challenges of the Centre for Seniors clearly deviates from the ReServe model, there were a sufficient number of parallels to provide answers for the visitors.  For example, each has to balance the number of recruits to jobs. Betsy pointed out that from the outset ReServe had commitments from nonprofits and the City due to outreach by an active, strong Board.

Keeping the pool of talent engaged posed another challenge. Both organizations agreed that producing an in-house newsletter, offering ongoing lectures or refresher programs are an effective way to build community from within.

As the conversation came to an end the Singaporean visitors extended a warm invitation to tour their facility so that they could reciprocate the warm welcome they received in New York.

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Maria Hermans, receiving honors from Athena Moore, Director, Manhattan Borough President’s Office, for longest continuous service

ReServe welcomed close to 100 ReServists for “Blazing Trails: Celebrating 10 Years of ReServe,” a special appreciation breakfast held in honor of the milestone year on Friday May 6th, at the meeting rooms generously donated by Grant Thornton in Midtown Manhattan.

The event highlighted ReServe’s vital contributions to New York City nonprofits and public agencies. ReServe staff and Board Members were present to honor these dedicated professionals, along with special guests Deputy Mayor Richard Buery and Athena Moore, Northern Manhattan Director, Manhattan Borough President Gale Brewer’s office.

Deputy Mayor Buery’s keynote address warmly praised the transformative power of ReServe, which “helps the world’s greatest city continue to grow and prosper for all of its citizens.” Deputy Mayor Buery also noted that he had recommended the program to his own father, Richard Beury, who served as a ReServist with East Side Community Group for Senior Services, Inc. and was among write up for web sitethe guests.

ReServe Board member Judge Monica Drinane and special guest, NYC Deputy Mayor Richard Buery

Representing the Manhattan Borough President’s Office, Athena Moore, Director of the Northern Manhattan office, praised ReServists and exhorted them to continue helping the City government “contribute all that what we can bring to our diverse city.” She noted how the ReServists’ achievements evoked memories of her grandmother’s commitment to community, which in turn inspired Athena’s dedication to pursuing a career in public service.

Michelle Arnot receiving special surprise award for completing the most Reservist assignments of any ReServist

A special awards ceremony followed, honoring four ReServists for their significant contributions to the community. ReServist Maria Hermans received a commendation for having achieved the longest continuing assignment, with nine years at Columbia Presbyterian/Weil-Cornell Hospital. ReServist couple Irma and Michael Smith received commendations for the most hours and years served as a married couple. Both have served with the organization since 2007. Finally, ReServist Michelle Arnot was honored for achieving the most Reservist assignments of any ReServist, with fourteen positions, ranging from Policy Associate to Event Planner.

Irma and Michael Smith honored for most hours and years served as a married couple

The event featured a full breakfast buffet catered by chef Milton Sheppard of Fedcap, as well as an in-house photographer to provide ReServists with a headshot photo to use in their Linkedin profile. Attendees also enjoyed the announcement of eleven lucky ReServists who won door prizes.

A subsidiary of Fedcap Rehabilitative Services, ReServe is an innovative nonprofit that places professionals aged 55 plus with nonprofits and government agencies that need their expertise. Since its inception in 2005, ReServe has contributed more than 2,154,532 hours of service to 825 non-profit partners, providing a $21.5 million boost to local economies through the ReServists $10/hour stipend. Over the next ten years, ReServe aims to expand its engagement in the crucial social impact areas of health care, education, and poverty fighting.

To view an album of photos from the event, please visit the ReServe Facebook page.

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In honor of its dedicated ReServists – professionals 55+ in public service – ReServe will host Blazing Trails: Honoring Ten Years of ReServe, a special appreciation breakfast on Friday May 6th, 8:30 a.m. to 10:30 a.m. at the Grant Thornton offices in mid-Manhattan.

We will be joined by a host of distinguished guests, including Fedcap CSO Lorrie Lutz

Blazing Trails will feature a number of New York City officials, notably Deputy Mayor Richard Buery, who will give the keynote address, and Athena Moore, Director, North Manhattan, from MBP Gale Brewer’s office. Members of both ReServe’s executive management as well as ReServe’s parent nonprofit, Fedcap, will join in celebrating ReServists’ contributions over the past ten years.

The event date in May , dovetails with Older Americans month whose slogan—“Blaze a trail” –evokes ReServe’s transformational mission: creating opportunities for the retiring Baby Boom cohort to utilize its unprecedented levels of education, experience, and self-identification as a transformational generation, to engage in public service.

We are excited to celebrate our ReServists and their 10 years of service.

ReServe’s program partners, ranging from venerated nonprofit, community-oriented institutions to government agencies, including New York City’s Department for the Aging, universally confirm the positive impact of recruiting ReServists. As retired professionals, ReServists contribute their expertise for a modest stipend to help extend vital services to marginalized communities, build capacity in underfunded community organizations, and fill crucial staffing gaps in government agencies.

Co-sponsored by Grant Thornton, LLP, which generously donated their offices for the appreciation event, Blazing Trails provides ReServists with the opportunity to reconnect and receive well-deserved acknowledgment of their efforts. Additionally, three outstanding ReServists will receive special commendations for their contributions over the past decade.

Board Members and ReServe founders Jack Rosenthal and Michael Weinstein will be in attendance

A subsidiary of Fedcap Rehabilitative Services, ReServe is an innovative nonprofit that places 55 plus professionals with nonprofits and government agencies that need their expertise. Since its inception in 2005, ReServe has contributed more than 2,154,532 hours of service to 825 non-profit partners, providing a $21.5 million boost to local economies through the ReServists $10/hour stipend. Over the next ten years, ReServe aims to expand its engagement in the crucial social impact areas of health care, education, and poverty fighting.

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ReServe welcomes Fredrick Miuzzo as our new Recruitment & Account Supervisor. A native of the Bay Ridge neighborhood in Brooklyn, Fredrick brings to ReServe his extensive background in nonprofits focused on community building and responding to the needs of older adults. Most recently, he served as Program Manager of Adult Services at Hudson Guild, a venerable community-based organization dedicated to the economically marginalized in Chelsea, a Manhattan neighborhood now experiencing hyper-gentrification and all of that phenomenon’s class and cultural dislocations.

Fredrick credits his Bay Ridge roots and his extensive work with older adults as the well-spring for his calling to serve. “My experiences growing up in [multi-generational] neighborhoods gave me a deep respect for the life experiences, the wisdom, and the life perspectives of older adults,” emphatically adding, “These are the things that are so important for younger people like myself to learn about and embrace.”

Currently completing his master’s degree in public administration, Fredrick actually completed an undergraduate degree in classical music composition at the prestigious Manhattan School of Music before earning his music teaching certificate at Brooklyn College. He sees his nonprofit career not as a departure from, but rather as an extension of his goals as a classical and jazz musician, as he firmly believes that “music is one of the art forms that builds community.” In fact, Fredrick credits his work as the Music Director and organist at St. Andrew’s Roman Catholic Church, in Brooklyn, NY, as the beginning of his career uniting older adults and youth. “Directing the church choirs brought me in daily contact not only with a very diverse parish but also a multi-generational one. Older adults actively participated in many ways and all of the older participants held a deeply respected place in the parish – much like in my own neighborhood. It was wonderful.”

As ReServe’s Recruitment & Account Supervisor, Fredrick seeks to expand ReServe’s social impact initiatives throughout the Tri State area as achievable, on-the-ground community building. “Expanding [opportunities for] one-on-one participation between ReServists and younger adults and their families…it’s a summation of what New York City – what community – is really all about.”

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Jeffrey Super, ReServist

When highly ranked Baruch College needed an internal auditor, it reached out to ReServe to fill the bill. Jeffrey Super (an aptly named ReServist if ever), took on this assignment in 2010. Over the past six years, he has expanded the role from “go-to” auditor to trusted advisor, student mentor, and inter-departmental team builder.

A CPA with a long, successful career in both the public and corporate sectors, Jeffrey easily transitioned to the role of “organizational auditor” at Baruch. He helps Baruch’s management assess risk within the College over “concerns that keep you up at night.” This process has led to a variety of audit reviews, ranging from facilities and security protocols to compliance issues on government-backed scholarships and grants. Keeping the books in order is paramount for public universities, especially at a time when powerful political forces actively seek to slash public university spending.

Baruch College lecture hall

Baruch College lecture hall

Baruch has tapped Jeffrey to participate in a “cross-functional” administrative team, recognizing that “a good internal audit resource can go across the organization.” This approach has improved the institution’s processes and communications, helping shape a multi-faceted college into a unified, forward-looking institution. “I look at the bigger picture,” he notes, adding, “[My assignment] is all over the place, but I like that.”

Jeffrey also contributes what he calls his “softer skills” in serving the college community. For example, he mentors a wide range of students, including first-generation scholars, helping them succeed in Baruch’s rigorous academic atmosphere and providing practical but essential “next-steps” counsel for pursuing careers in business and finance. Through his mentorship, Jeffery reinforces Baruch’s reputation as a college that provides transformational social mobility to academically gifted students of more modest means.

Baruch College, top-tier New York City public university

Jeffrey’s service exemplifies what NYC Department for the Aging (DFTA) Commissioner Donna Corrado recently praised in ReServists and their contributions: “Their expertise and commitment helps [institutions] achieve better and better delivery of services.”

Addressing how even the largest community-oriented institutions need expertise at affordable rates, Jeffrey said, “Somebody needs to do these things [to give back to the community]. Fortunately, [ReServe] has given me that flexibility and opportunity to contribute.”

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On Feb 10th, 2016, leaders from twenty two New York City agencies gathered for a presentation about ReServe. Co-sponsored by the Robin Hood Foundation, the City Breakfast provided an opportunity for NYC agency leaders to learn about ReServe’s partnership with the New York City government.

In her powerful keynote address, Dr. Donna Corrado, Commissioner for the Department of the Aging (DFTA), celebrated ReServists as “mature in the best sense of the word.” She added, “They bring all of their gifts,” coming from a variety of professions that range from finance and banking to theater and performance.

Michael Weinstein, Dr. Donna Corrado, Christine McMahon, Betsy Conrad

As a leader whose own work intersects with ReServe in addressing the impacts of aging, Dr. Corrado extolled the value of ReServists as “models of social and economic transformation” whose vitality and contributions help in “combatting ageism.” Michael Weinstein, Chief Program Officer of the Robin Hood Foundation and one of ReServe’s co-founders, also noted the unparalleled ability of this model for tapping into the remarkable experience, education, and vibrancy of the Baby Boomer generation.

Michael Weinstein, ReServe co-founder, gave the opening remarks.

Summarizing the program’s pivotal insight, Michael stated, “There are increasing numbers of [highly skilled] senior professionals at a time of increasing social needs, and we have put them together.”

A panel of ReServists and their Supervisors from two New York City agencies, the Department of Health and Mental Hygiene (DOHMH) and the Department for the Aging (DFTA), held a lively discussion about the benefits of the program. Diane Case, Senior Director at DOHMH’s Office of Training and Development, brought home the value of the program, stating, “Look at the level of experience!” Ms. Case encouraged her peers to energize their cause by partnering with ReServe: “I leave you with two words: do it!

For a full gallery of photos, click here to go to our Facebook!

ReServist Mary Gould: ''feel very useful in using my skills, and work with wonderful people.'

About ReServe

ReServe has partnered with DFTA since 2007, and ReServists have served in 20 NYC agencies, bringing their commitment, energy, and experience to over 800 part-time assignments. ReServist assignments range from administrative support, to marketing, to direct community outreach, and more. As an approved vendor with the NYC’s Department for the Aging (DFTA), ReServists can work for any NYC agency—making the ReServist assignment process exceptionally easy to complete.

For more information on ReServe and how to bring ReServists to your government agency or nonprofit organization, please contact Ms. Caroline St. Ange by email at or by phone at 646.412.6501.

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Reserve’s director, Laura Traynor, has won the #Encore2016 Fast Pitch competition! Deftly pitching ReServe’s latest innovative program, Dementia Care Coaches, through a combination of well-aimed warm anecdotes and cool points of logic, Laura hit a home run in front of a full-house audience of nearly 500 global Encore activists and leaders.

Encore’s “Fast Pitch” is a high-energy, rapid-fire pitch competition that awards up to $10,000 in prize money to organizations implementing innovations that dramatically advance the Encore movement. The competition took place in San Francisco at the Encore2016 conference on February 11, during the final session.

To learn more about ReServe’s Dementia Care Coaches program, click here. To meet all of Fast Pitch the finalists, click here. Make sure to follow’s social media channels for the movement’s latest updates!

Laura at the ReServe 10th Anniversary Summit in November

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ReServe Greater Boston is a unique resource that offers nonprofits the talents, experience and vibrancy of workers 55 and over. Adults in the United States are living longer than ever, with many seeking part-time opportunities after retiring from careers. These older individuals can fill nonprofits’ staffing needs with mature, stable and productive employees who have many more years to work. With about 10,000 Baby Boomers turning 60 every day – and nonprofits facing a greater demand for services while working with fewer resources – ReServe helps people age 55 and older continue living productive lives and helps nonprofits fill needed positions in a cost-effective manner.

ReServe GB, a program of Community Work Services (CWS), is a nonprofit organization designed to match professionals age 55-plus with nonprofits and public sector organizations in need of highly skilled and experienced part-time specialists. These talented individuals – ReServists – typically work 10 to 20 hours per week for a modest stipend. They work with nonprofits and their clients because they want to give back to their communities through service, thereby utilizing a career’s worth of credentials, skills and experience. Agencies reap the benefits through skilled job matching, significant cost savings and the fact that ReServists “hit the ground running” with little or no need for training. Assignments can be short and project- based or ongoing as long as there is a need.

ReServe can impact the capacity of organizations to advance their missions and achieve goals on an as-needed basis. In Greater Boston, we currently have 300 ReServists ready to serve. These professionals generally live within I-495, but we also have ReServists working in Rhode Island.

ReServists have assisted nonprofits with business plans, fundraising, marketing plans and even accounting and IT needs. Greg Betley started working as a ReServist after a long career as a senior technologist for hardware and software companies, looking for part-time opportunities to help nonprofits fulfill their missions.

His first match was a five-month project to develop and implement a case management database for Hearth, a nonprofit focused on elder homelessness. A few months later, he accepted an 18-month opportunity as acting CIO at St. Mary’s Center for Women and Children, which is focused on helping women and children living in poverty. Greg successfully implemented a strategic plan to upgrade the IT infrastructure and migrate to new platforms while reducing costs. St. Mary’s President Deirdre Houtmeyers said, “We’re in a completely different place now, from servers to PCs, hardware and software. We have a new computer lab. Greg has had an unbelievable impact.”

ReServe started in New York City in 2005. Locally, a dedicated group led by Phyllis Segal, a VP at, and Carol Greenfield, an entrepreneur in the field of elders and workforce development, saw this model fitting a need in the greater Boston nonprofit arena.

ReServe Greater Boston opened its doors in 2013 and thus far has placed more than 100 professionals at 70 different nonprofits. Our ReServists have had long, successful careers in IT, PR and marketing, finance, travel and much more. These are individuals who now want to work part-time and advance a cause by serving nonprofits and their clients and consumers.

When a nonprofit partners with Re- Serve, that agency receives access to our ReServists and we also advertise your job with all of our talented professionals. ReServe GB staff sends each agency resumes to review, and the nonprofit can interview candidates to make sure that they are right for each position. Once a match is made, we help set up Re- Servists to start filling the organization’s needs. An agency pays $18 per hour to cover a modest stipend for the worker and ReServe’s administrative costs (i.e. insurance, payroll). The goal is a cost-effective and easy way to access very special, engaged and hard working individuals.

CWS, the Boston Fedcap affiliate, was founded in 1877 and is a leading and innovative organization helping adults to transform their lives through employment. With this tradition as our backbone, ReServe GB is dedicated to helping people 55 and older and nonprofits find each other to help the people who we all serve. More information is available at 617.910.5158 or

Judith Willett is the director of ReServe Greater Boston. This article was originally published in the December 2015 issue of “The Provider”, a publication of the Providers’ Council.

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Janelle Farris

Janelle Farris, Chief Operating Officer of Brooklyn Community Services (BCS), faced an impending challenge: how to transform BSC’s historically sheltered workshop program into a community-based enterprise.

Founded in 1866, BCS remains one of the oldest nonprofits in New York City and one of the largest in Brooklyn. As COO, Janelle not only manages BCS’s programs, operations, and human resources. She also focuses on the big picture: building on BSC’s legacy for a new century.

Fortunately, Janelle had recently attended a ReServe event in Manhattan, where she heard one community partner after another note the great work of ReServists in helping agencies build capacity. As Janelle listened to the glowing testimonials, her mind turned to her organization’s strategic challenge. “These were organizations just like BCS: scrappy, overworked and doing great things, but needing additional expertise and resources for a variety of reasons,” she said.

Janelle’s most urgent project required a strategic business plan, but her current staff lacked the requisite business experience. Janelle turned to ReServe. She was looking for the ReServist who would be fluent in business, capable in implementing a development plan, and able to operate effectively with minimal oversight.

Enter marketing whiz Tom Creacy.

After earning an MBA in marketing from the renowned University of Chicago, Tom became one of the youngest ad executives at global advertising powerhouse J. Walter Thompson Worldwide. With more than a decade experience in management positions at leading consumer products companies – where he won prestigious advertising awards – Tom started his own consulting business. By 2013, Tom decided to wind down his full-time career and became a ReServist. Energized by his forays into community service, Tom accepted a placement at BCS in the spring of 2014. He began with a strategic business focus on the agency’s client base and competition. He studied the potential impact of placing consumers in community-based businesses rather than in a sheltered workshop; looked at various pricing models; and analyzed staffing patterns and budget scenarios.

“His value to BCS has been tremendous,” Janelle stated. “If I had to fill this role with a permanent employee, it would be at an executive level staff salary, which we can’t afford.”

Janelle has become a ReServe advocate and views ReServists as great resources for nonprofits: “BCS frequently needs high-level expertise for time-limited projects, and ReServe creates opportunities for people who are retired and have a lot of expertise to give back in very meaningful ways… ReServe is a lovely concept that clearly has staying power.”

BSC’s experience has made Janelle a believer. “We really appreciate how well this has worked for us,” Janelle stated, and pointedly added, “I always tell my staff to check with ReServe first when we need talent.”

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ReServe — the 21st Century Model for 55+ Professionals

We just celebrated our first decade with Powering Transformative Change: ReServe’s 10-Year Anniversary Summit. Held on November 10, 2015, the event drew nearly 200 attendees from around the country to attend the full-house, multi-media event at Fordham University’s dynamic Lincoln Center campus.

The Summit began with an overview of the proven, quantifiable impact ReServists – experienced professionals age 55+ – have had in our communities over the past decade.

Jennifer Palacio Profile

Panelists included ReServists serving at the frontlines of health care, education, capacity building, and poverty fighting.

A number of our nation’s leading social innovators and influencers engaged in lively, interactive panel discussions focusing on ReServists’ achievements in schools, non-profits, city agencies, hospitals, and senior centers – and how this could shape social policy and practice for an emerging generation of older adults. Our panelists included Jacquelyn James, PhD, Director of the Center on Aging & Work at Boston College; Kathryn Lawler, MPP, Manager of the Aging and Health Resources for the Atlanta Regional Commission; Ruth Finkelstein, ScD, Associate Director of the International Longevity Center-Columbia University Aging Center; Janna Heyman, PhD, Professor and Chair of the Henry C. Ravazzin Center at Fordham University; Matt Klein, Executive Director of Center of Economic Opportunity, NYC; Deborah Brooks, Education Director, Youth and Adult Services, Fedcap; and Donna Corrado, Commissioner of Aging (DFTA).

The panelists quickly reached a consensus: ReServe provides a 21st century model by which society no longer views older adults as an age-dependency “problem” but rather as agents of change addressing society’s enduring challenges. A selection of outstanding ReServists—Jennifer Palacio, Fernando Muniz, Susan Erlich, and Mary Ordal—on the frontline in healthcare, education, capacity building, and fighting poverty joined the panel discussion. They brought to life all of the research presented by recounting their own inspiring, often moving, experiences in the field. Special guest Doug Rauch, the former president of Trader Joe’s and founder of The Daily Table, closed the event with the keynote address, recounting his own “second act” that echoes ReServe’s own core mission and values.

Stay tuned for more videos and upcoming announcements about ReServe initiatives resulting from our landmark Summit event. In the meantime, we wanted to share the following links and highlights with you:

VIDEO: ReServe’s 10 Year Lookback

VIDEO: Building a New Life Stage


For photos and highlights from the day, visit (and like) our Facebook page:

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